Vela Cloud is a specialized offering from Think Smart Group Inc., a technology services company founded in 2000, with experience spanning Windows client/server environments, managed hosting, infrastructure operations and support.
Why Vela Cloud
Moving a business-critical Windows application to the cloud requires a partner that understands the application, the environment around it and the responsibility of supporting your customers.
Think Smart began as a systems integrator, became a managed service provider, then a cloud service provider, and now operates a specialized cloud-hosting platform. Vela Cloud is where that progression arrived, not a pivot into a trend.
Why it matters
You are placing an important part of your customer experience with a team that has run business-critical systems continuously since 2000.
Vela Cloud is designed around mature Windows client/server applications and the databases, integrations and peripherals they depend on, rather than forcing them into a generic infrastructure model.
Why it matters
You can modernize delivery without re-architecting a proven application.
Vela Cloud works with software vendors and with the customers who use their applications, where the real requirements around security, support, onboarding and peripherals surface.
Why it matters
The people operating your cloud layer understand what your application and your customers actually need.
Managed hosting is more than virtual servers. Vela Cloud operates the whole environment (infrastructure, monitoring, backups, access, security and administration) and resolves issues after migration through a US-based support desk, escalating to your team when needed.
Why it matters
Your development and support teams can stay focused on the product instead of becoming a cloud operations team.
Fit
Vela Cloud is a specialised platform built around one problem, not a general hosting service. It is worth knowing quickly whether your company is the kind we are built for.
These are good businesses with real needs; they are simply better served by a different kind of provider. Vela Cloud is deliberately built around one problem, and that focus is what makes it work.
Application types
Mature Windows client/server business applications with an established customer base, typically vertical-market products serving industries such as healthcare, professional services, manufacturing, retail, distribution, automotive and financial services. Those that depend on Windows technologies, databases, printers, scanners, peripherals or third-party integrations are a particularly strong fit, because those requirements are exactly what generic cloud hosting handles poorly.
Whichever applies, the boundary is the same: you own the software and the customer relationship, and Vela Cloud operates the cloud layer behind it.
Infrastructure & security
Trust is easier to give when it is specific. This is what sits behind the service.
Production runs in a Tier III-equivalent, carrier-neutral colocation facility, inside Think Smart’s own secured cage with PIN and proximity access and A/B power drawn from separate UPS infrastructure. A second Think Smart site carries backup infrastructure.
The colocation facility’s compliance portfolio includes SOC 2 Type II, ISO/IEC 27001, PCI DSS, NIST 800-53 HIGH and HIPAA-capable operations, with 24/7 on-site security.
Think Smart operates its own internet autonomous system (AS401755) with multiple upstream providers, rather than depending on a single carrier.
A security operations centre runs 24/7/365, staffed across multiple continents so coverage never depends on a night shift. Threats are detected, investigated and remediated by people, not just tooling.
Taken overnight while your customers are offline. Once written they cannot be altered or deleted — including by ransomware.
US-based, 5 AM to 5 PM Pacific, covering cloud access along with local network, workstation and peripheral problems. Only questions about your application reach your team.
HIPAA-regulated environments are supported, and Business Associate Agreements are entered where applicable. The compliance certifications above are the colocation facility’s, not Vela Cloud’s own attestations.
Backed by Think Smart
Vela Cloud brings a specialized ISV offering to capabilities Think Smart has developed over decades: operating, managing and supporting the technology environments businesses rely on.
“We’ve spent 25 years keeping business-critical Windows applications running for the companies that depend on them. Vela Cloud brings that same operational discipline to software vendors who want a cloud offering without becoming a cloud operations company themselves.”
Rob Ross, President, Think Smart Group Inc.
For software companies, that experience translates into something practical: a cloud operations partner that understands both the technology behind the application and the operational responsibility that comes with delivering it to customers.
The US-based support desk behind Vela Cloud — 2026 year to date:
Let’s talk
Tell us about your application, your current environment, and where you want the business to go. We’ll tell you plainly whether Vela Cloud is the right fit.
A conversation, not a sales process
